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Frequently Asked Questions
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We always want you to love your Like Dreams bag. But of course, if some reason the bag is not right for you, you will have 30 days upon receiving your order to return your item to us.
- We only accept returns 30 days of receipt, and please ensure the item(s) is in its original unused condition, with the original packaging, tags, and any other ticketing attached.
- Sales Items are not applicable. All sales items are FINAL: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
- All returns and exchanges are to be shipped to the address below:
LIKE DREAMS INC., ONLINE
4433 Pacific Blvd.
Vernon, CA 90058
- We recommend you opt for a shipment method that enables tracking. Like Dreams will not be responsible for the loss a returned good.
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- Only items that are defective, damaged, or the wrong style are applicable for exchange and must be made within 45 days from receiving your order.
- Email us at online@ilikedreams.com with the subject title: Exchange Request – Order Number. Our customer service team will get back to you as soon as possible to assist with finalizing your exchange.
- Please understand that exchanges are solely dependent on stock availability and Like Dreams reserves the right to exchange by way of an item(s) of similar value, giving you a refund, or any other methods at the discretion of Like Dreams.
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- Once we receive your return item(s), it will go through an inspection/quality check to ensure that it is in the appropriate condition that complies with our refund policy. This process can take up to 3 business days.
- After the return has been validated, it can take up to 14 working days for the refund to be made to your payment services provided. Once we have processed your refund, you will receive an email confirmation from us.
- Please give a 7 working days window for your account be refunded. In the case you do not receive your refund after 7 working days, please contact your bank, credit card company, or payment processor directly for further information.
- Refunds will be based on the value of the good as shown on your invoice. Shipping charges from your initial order will only be refunded if the reason for return is because of a damaged or defected good. The refund will be issued by Like Dreams to your original payment method used upon purchase.
- We thank you in advance for your understanding for possible delays with refunds caused by major holidays and special events.
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- You have 30 days upon receiving your order to decide if your Like Dreams bag is the right fit for you.
- Items must be returned in original condition with all original tagging to be eligible for refund. Any item worn, damaged, washed or altered in any way will be denied approval.
- Like Dreams reserves all rights to inspect the condition of the goods before accepting any returns, refunds or exchanges.
- Unless mentioned otherwise, you shall be refunded by your original payment method.
- Should there be any dispute about the refund amount for any returns, your refund will be based on the item’s value on the original purchase invoice.
- Like Dreams is not responsible for any damage, wear, accidental or random damage that is due to your own accord.
- All terms on the Return Policy are final.